CCTV End User Survey: Performance expectations

04 Sep 09

Overall, 85 per cent of respondents to the survey said that the performance of their CCTV system met their expectations.

That has to be an encouraging sign for the CCTV industry – as long as those expectations were not set too low in the first instance.

We asked those who answered ‘no’ to the question to explain how the system failed to meet their expectations. Here are some of their responses:

• “Control room design works. Some of the equipment is not so good. Monitors not sharp. Suspect power supplies. Picture quality on record is not as good as I expected and much more difficult to review on fast forward than tape. Burning to disc for evidence can take forever and if the police need days worth of footage it is easier to give them the DVR.”
• “System is outdated and does not meet current requirements. Unable to update due to reluctance of client to provide adequate funding.”
• “I think I am pushing it to extremes anyway, but more sensitivity would be welcome – searching to find incidents etc.”
• “Equipment installed is of a high standard but after service and problem solving has been an issue with some contractors.”
• “CCTV will only produce results if there is an end-to-end process. Images gathered, police trained to use them and courts able to play them. We must get away from thinking that the “end user” is a CCTV operator – the “end user” is the court. Producing images is the beginning NOT the end of the process.”
• “The issue is not what we have specified it is having engineers and companies who actually understand what is needed and how to achieve it. It would appear that most are installing a box without actually understanding how to deliver a solution.”

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