Software update gives BlackBerry users improved access to Skyguard's response service

08 Jul 10

Skyguard has introduced a software update that provides existing BlackBerry smartphone users with greater functionality and an improved means of connecting to its personal safety response service.

By Brian Sims

Skyguard says: "The software update effectively transforms BlackBerry GPS-enabled smartphones into personal safety devices (PSDs), complete with all the features found on dedicated devices”.

The company continues: “This reduces still further the cost of providing effective protection for at-risk individuals, and eliminates the inconvenience of having to carry additional equipment.”

In exactly the same way as dedicated single-function PSD hardware, BlackBerry smartphones running the new software provide full access to Skyguard’s Gold Standard incident management services, which can be tailored to meet the needs of individual users.

Simple button pressing

When the software has been installed on a BlackBerry smartphone, users initiate an alarm simply by pressing a button. The smartphone vibrates to confirm that the alarm has been sent, and vibrates again when the connection is made to Skyguard’s Incident Management Centre (IMC).

The alarm message sent by the BlackBerry smartphone includes both the user’s identity and their current location.

The software has been designed to offer BlackBerry users a full range of Skyguard benefits, including delayed alarm functionality where the user enters a preset delay period before going into a potentially dangerous situation.

If the function is not cancelled before the delay period has expired, an alarm signal is automatically sent to the IMC.

Key feature of the new software

A key feature of the new software is that users can send an alarm signal to Skyguard with a single key press even if their BlackBerry’s keypad is locked. There is no need to enter the unlock code, which would be difficult if not impossible in most emergency situations.

In addition, the loudspeaker and the microphone in the phone are enabled when an alarm is sent, allowing the operator at the Skyguard IMC to listen to and record the incident and, when it is appropriate and safe to do so, respond verbally to the person who raised the alarm.

Since the effectiveness of any PSD is determined by the quality of the service that is relied upon when it is activated, Skyguard has invested heavily in this aspect of its operations and offers a comprehensive end-to-end service that can readily be tailored to suit specific user requirements.

For example, when an alert is received, the operator at the Skyguard IMC is automatically provided with information about the identity of the user and their location.

Additional information may be supplied

Users can supply Skyguard with additional information that will be displayed to the operator via a web interface, to include details such as whether they have a medical condition and who they would like to be contacted in the event of an emergency.

Skyguard's official statement reads: “The IMC has recently been certified to the NSI Gold Approval for Lone Worker monitoring standards, making Skyguard the first company to offer an end-to-end service that includes all elements of BS 8484:2009, the new and demanding Code of Practice for the Provision of Lone Worker Device Services.”

David Ince, the chief executive of Skyguard, explained: “This software update provides BlackBerry users with a fully-featured route into our service. It makes reliable, dedicated protection more easily available to business users and at lower cost."

In conclusion, Ince told info4security: "It’s a fine example of continued work we've been doing to make our proven personal safety service available to all through a wide range of devices and platforms.”